BQF Annual Reviews

Annual Review 2007 ( File Size: 1.0MB)

Use of the EFQM Excellence Model leads to improved bottom line business results - Research conducted by University of Leicester

Key findings from research by the University of Leicester, which was sponsored by the British Quality Foundation (BQF) and the European Foundation for Quality Management (EFQM) are listed in this abstract. BQF_EFQM_Research_Abstract.pdf ( File Size: 142KB)

The full report is only available to our members. If you are a member and would like a copy please email us.

Management development works: the evidence, 2005

Executive summary of a Chartered Management Institute research report sponsored by the British Quality Foundation CMISummary.pdf ( File Size: 789KB)

Making Corporate Responsibility Work: Lessons from Real Business, 2004

Executive summary of a research report by Ashridge Centre for Business and Society in association with the British Quality Foundation CSR_Executive_Summary.pdf.pdf ( File Size: 94KB)

The Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners, 2000

Research report by Hendricks and Singhal Singhal tqm study.pdf ( File Size: 66KB).

Report of the evaluation of the Public Sector Excellence Programme, 2000

Research report by PriceWaterhouseCoopers
Survey Results.pdf ( File Size: 401KB)
Case Studies.pdf ( File Size: 843KB)

Sponsors' Papers

Two of our Sponsor members, Siemens Communications & Lloyds TSB have developed a series of papers and have kindly allowed BQF to reproduce these as follows:

1. Developing Competitive Advantage ( File Size: 135KB) - Better financial results can be achieved through linking improvements in efficiency with enhanced customer service.

2. Barriers to Productivity ( File Size: 149KB) - Identifies some of the worst areas of waste and inefficiency in organisations, providing an insight into how the smaller company can implement changes that deliver improved productivity.

3. Delivering Competitive Advantage( File Size: 67KB) - In an increasingly connected world the efficiency with which we interact and communicate with customers and suppliers has a significant impact on our competitiveness. Used poorly, automated systems can be infuriating: alienating customers and encouraging defection. But used correctly, they have the power to develop strong relationships and build trust in a way that has, until now been impossible.

It is the final paper in Siemens’ series examining the commercial environment at the start of the 21st Century. It explains how enhanced communications improve company performance and how these benefits might be delivered.

(The views contained in all the Siemens Whitepapers are those of Siemens Communications.)

4. Corporate Responsibility Report 2005 ( File Size: 450KB) - Lloyds TSB Corporate Responsibility strategy is to help achieve corporate vision by building a great place to work, a great place for customers to do business and generating great returns for shareholders.