Capability Maturity Model Integration

Capability Maturity Model Integration (CMMI) is a process improvement approach whose goal is helping organisations improve their performance. It applies to teams, work groups, projects, divisions, and entire organisations.

It originated in software engineering but has expanded over the years to embrace other areas of interest, such as the development of hardware products, the delivery of all kinds of services, and the acquisition of products and services.

CMMI and the EFQM Excellence Model

CMMI models (or solutions) are collections of best practices that help organisations to dramatically improve effectiveness, efficiency, and quality. These cover a wide range of topics that include:

• Data collection
• Process performance
• Quality assurance
• Requirements management
• Risk management

They provide guidance for developing or improving processes that meet the business goals of an organisation and may also be used as a framework for appraising the process maturity of the organisation.

CMMI corresponds with the EFQM Excellence Model's nine criteria as follows:

Leadership
Strategy
People
Partnerships and resources
Processes, products and services
Customer results
People results
Society results
Key results

	= addresses many of the Criterion guidance points
	= addresses some of the Criterion guidance points
	= addresses few of the Criterion guidance points

Using CMMI will help an organisation address the Processes, products and services criterion, but this focus means it is noticeably weaker in assisting with the other eight. Using the Model alongside it can help an organisation address all areas of its operation.

More information and guidance

We can support you and your organisation's use of a CMMI approach alongside the Model with a range of products and services:

Workshops

• How to use the EFQM Excellence Model
  An introduction to the Model which demonstrates practical ways to take the next steps on a journey to excellence.

In-house workshops and bespoke training courses are also available. Please call us on 020 7654 5000 or contact us to discuss your requirements.

Networking Groups

• EFQM Excellence Model User Group
  The purpose of this group is to help anybody already involved in using the Model or interested in using it, to achieve optimum results by learning from the experiences of others.