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Each year Assessors for the European and UK Excellence Awards are trained using the official EFQM case studies and training materials. These materials are also available, under certain conditions, to other users.
EFQM owns the copyright on all publications describing the detail of the assessment process, and all the materials are extensively tested, therefore organisations or assessors wishing to carry out a genuine award style assessment should use the legitimate materials to get the best results. These official materials are only available from BQF or EFQM
Case Studies and Model Scorebooks
Case Studies are fictitious award submissions, and provide a useful training tool for learning how to assess an organisation, using the Excellence Model and the RADAR scoring system.
Model Answer books represent a consensus view from a group of testing assessors. These are available for delegates' information and comparison. The following case studies are based on the latest version of the Excellence Model:
Non Assessed Assessor Packs (licensed trainers only - contact BQF about licensing details)
Assessor modules contain the six EFQM brochures and workbooks required to fully train delegates in carrying out an award style assessment:
- Case study (as specified from list)
- Blank assessor scorebook
- Excellence Model brochure
- Fundamental Concepts of Excellence
- Training module book
- Model Answer book (packaged separately for distribution at end of course)
A smart satchel is provided to hold the materials.
Case Study and Model Answer sets, and Non Assessed training Modules are available in the following titles:
Elite: employs some 2200 staff and provides high class telecommunications for business customers
Emselex: a high-tech manufacturing company based in Germany, France and Czech Republic
Futurebank: a medium sized UK based bank recently converted from a building society, and ownership has passed from members (customers) to shreholders.
Mid East Police: based on a police force covering a significant part of the UK
Spectrum: a mental health institute devoted to the care of elderly psychiatric patients in the Netherlands
Due to the current unfavourable exchange rate with the Euro it has been necessary to increase the cost of some publications which are produced by the EFQM with effect from the 1st of June. The revised prices can be viewed in this PDF flyer. ( File Size: 325KB)
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File Size: 38.2KB) and
return it to us with your payment or telephone 020 7654 5006 to order and pay by
credit card.
